Contact information

Returns, Exchanges & Cancellations

All products in our shop are made to order (print-on-demand), manufactured individually for each customer. For this reason, we are unable to accept cancellations, returns, or exchanges after an order has been placed due to customer error, including incorrect orders, product appearance differing from expectations, size issues, or incorrect shipping address entry.

Defective, Damaged, or Incorrect Items

We take great care to ensure the quality of every product. However, if you receive a defective or damaged item, or if an incorrect product has been delivered, please contact us via our inquiry form within 30 days of receiving your order.

Please attach photos clearly showing the issue with your message. If a manufacturing defect is confirmed, we will produce and ship a replacement at no charge as quickly as possible.

Please note: You are not required to return the defective item to us. Returns sent without prior contact will not be accepted.

Customers in the European Union (EU)

Under EU law, customers receiving orders shipped within the EU have the right to cancel or return their order within 30 days of receipt, for any reason. However, as our products are made to order, this right applies only if the item is unused, unworn, and in its original packaging — in the same condition as delivered. If you wish to return an item, please contact us via our inquiry form before sending anything back.

Refunds

In cases where a refund is issued rather than a replacement, the refund will be processed automatically to your original payment method within 10 business days of approval. Please note that additional processing time may be required depending on your credit card provider or payment institution.